Refunds & Cancellations

Order Cancellation Policy

We understand that plans can change. You may request to cancel your order under the following conditions:

Before Shipment
Orders may be canceled before they are processed or shipped. If your cancellation request is approved, you will receive a full refund to your original payment method.

After Shipment
Once an order has been shipped, it cannot usually be canceled. If you no longer need the item, you may request a return after receiving the product (subject to our return eligibility).

Return Policy

We want you to shop with confidence. You may request a return if you received a damaged product, defective item, wrong item, missing parts, or an item significantly different from the description.

To be eligible for a return:

• The request should be made within 30 days of delivery.
• The item should be unused and in its original condition whenever possible.
• Original packaging, manuals, accessories, and tags should be included.
• Proof of purchase or order confirmation is required.

Non-Returnable Items

For hygiene, safety, or legal reasons, certain items cannot be returned, including:

• Personal care products after opening
• Beauty products that have been used
• Customized or personalized items
• Gift cards
• Downloadable digital products
• Clearance or final sale items (unless defective)

Refund Policy

Once your returned item has been received and inspected, you will receive an email confirmation. If approved, your refund will be processed to your original payment method.

Refund processing times vary depending on your payment provider but are generally completed within 5–10 business days after approval.

Late or Missing Refunds

If you have not received your refund:

1. Check your bank account.
2. Contact your credit or debit card provider.
3. Contact your bank, as processing times may vary.
4. If you still have not received your refund, please contact our customer support team.

Replacement Policy

Instead of a refund, eligible products may qualify for a replacement if the item is defective, the wrong product was delivered, or the product was damaged during shipping.

Replacement requests are subject to product availability.

Return Shipping

If a return is approved, customers may be responsible for return shipping costs unless the return is due to our error. If the wrong, defective, or damaged product was delivered, TavinaMart may cover the return shipping costs where applicable.

We recommend using a trackable shipping service for valuable items.

Refused Deliveries

If a package is refused or returned due to incorrect shipping address, failed delivery attempts, or customer refusal, additional shipping charges may apply before reshipping the order.

Changes to This Policy

TavinaMart reserves the right to update or modify this Refunds & Cancellations Policy at any time without prior notice. Any updates become effective immediately after being published on this page.