Refunds & Cancellations Policy

01Order Cancellations

Before Fulfillment

You may request to cancel your order before it has entered fulfillment or warehouse processing.

If the cancellation request is approved before fulfillment begins, you will receive a full refund to your original payment method, subject to normal payment-processing timelines.

After Fulfillment or Shipment

Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible.

If your order has already been shipped, please do not refuse delivery unless instructed by our support team. If the order qualifies for a return, you may request a return after receiving it.

02Eligible Refunds and Returns

TavinaMart generally accepts eligible claims for products that are:

• Damaged during delivery
• Defective or not functioning as described
• Incorrect or different from the item ordered
• Missing required parts or components
• Significantly different from the product description

Eligible claims should generally be submitted within 30 days of delivery.

Please contact us as soon as possible after discovering an issue, preferably within 48 hours for damaged, incorrect, or visibly defective orders. Early notification helps us investigate the issue and provide the appropriate resolution.

03How to Request a Refund or Replacement

To request assistance, contact:

Email: support@tavinamart.com

Please include:

• Your order number
• Your name and email address
• A clear description of the issue
• Photos of the product
• Photos of the packaging, when relevant
• A short video when needed to demonstrate a defect or functionality issue

Additional information or evidence may be requested when necessary to evaluate your claim.

04Available Resolutions

After reviewing your claim, TavinaMart may provide an appropriate resolution, which may include:

• Full refund
• Partial refund
• Replacement
• Reshipment of the affected item
• Store credit, where applicable

The resolution depends on the nature of the issue, the available evidence, product availability, shipping circumstances, and other applicable conditions.

A refund or replacement is not automatically guaranteed for every request.

05Returns

Some products or situations may require the item to be returned before a refund or replacement can be approved.

Do not send a product back without receiving return instructions from TavinaMart first.

If a return is required, our support team will provide the appropriate return instructions and designated return address.

Depending on the circumstances, the designated return facility may be different from the original shipping location.

06Return Shipping Costs

Return shipping responsibility depends on the reason for the return.

If the issue resulted from an error on our part, such as receiving an incorrect or defective product, TavinaMart may cover or reimburse eligible return shipping costs where applicable.

For other approved returns, including certain customer-requested returns, the customer may be responsible for return shipping costs.

Return shipping costs must be approved in advance where reimbursement is requested.

07Change-of-Mind Returns

Returns based solely on a change of mind, personal preference, or ordering the wrong size or variant are not automatically eligible for a refund.

If you would like to request a return for one of these reasons, contact our support team before sending the item back. Any approved return will be subject to the applicable product and return conditions.

08Non-Returnable Items

Certain products may not be eligible for return unless they arrive damaged, defective, or incorrect.

These may include:

• Opened personal care products
• Used beauty or hygiene products
• Customized or personalized products
• Gift cards
• Digital products
• Clearance or final-sale items, unless defective or otherwise required by applicable law

Product-specific return restrictions may also apply.

09Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong product, please contact us as soon as possible.

For faster assistance, provide:

• Order number
• Photos of the product
• Photos of the shipping package and packaging
• Description of the problem
• Video evidence when requested

Depending on the circumstances, we may offer a replacement, reshipment, partial refund, full refund, or another appropriate resolution.

10Lost or Undelivered Orders

If your order has not arrived within the applicable estimated delivery period, contact us so we can review the shipment.

We may work with the applicable carrier and fulfillment partners to investigate the shipment.

Additional information or documentation may be requested in certain cases.

An order that has been confirmed as delivered by the carrier may be subject to additional verification before any refund or replacement is approved.

11Incorrect Address, Refused, or Unclaimed Packages

Customers are responsible for providing a complete and accurate shipping address.

Refunds or replacements may be affected when an order is:

• Sent to an incorrect or incomplete address
• Refused by the recipient
• Unclaimed
• Returned because delivery could not be completed
• Delayed because required delivery information was incorrect

Additional shipping or reshipping costs may apply in these situations.

12Refund Processing

Once a refund has been approved and processed, the refund will generally be sent to the original payment method.

Please allow approximately 5–10 business days for the refund to appear, depending on your payment provider or financial institution.

TavinaMart cannot control the exact time required by banks, card issuers, or payment processors.

13Third-Party Fulfillment

Some TavinaMart orders may be fulfilled through third-party fulfillment and logistics providers.

Because fulfillment methods and shipping services can vary by product and destination, certain return, refund, replacement, shipping, and dispute procedures may depend on the fulfillment service used for the order.

TavinaMart will communicate the applicable instructions when assistance is required.

14Refund Abuse and Fraud

TavinaMart reserves the right to review unusual, repeated, fraudulent, or abusive refund and return requests.

We may request additional evidence or decline requests that do not meet the applicable eligibility requirements.

15Contact Us

If you have questions about a cancellation, return, refund, replacement, or damaged order, please contact us:

Email: support@tavinamart.com

We recommend contacting us before returning any product so that we can provide the correct instructions.