Shipping & Delivery Policy
At TavinaMart, we work to process and deliver orders as efficiently as possible. Please review the information below before placing your order.
Your delivery, step by step
Payment confirmed. Most orders are processed within 1–3 business days.
Processing details →Tracking is provided when available after your order ships.
Tracking information →Explore destination-based estimates and help with delivery issues.
Delivery estimates →01Order Processing Time
Most orders are processed within 1–3 business days after payment has been successfully confirmed.
Processing time may take longer during:
- Sales and promotional periods
- Holidays
- High-volume shopping periods
- Product availability issues
- Unexpected operational delays
Business days generally exclude weekends and applicable holidays.
02Estimated Delivery Times
Estimated delivery times are:
| Destination | Estimated Delivery Time |
|---|---|
| United States | 5–15 business days |
| Canada | 7–15 business days |
| Europe | 7–20 business days |
| Australia | 7–20 business days |
| Other International Destinations | 10–25 business days |
These delivery times are estimates, not guaranteed delivery dates.
Actual delivery time may vary depending on the destination, carrier, fulfillment method, customs processing, weather, holidays, and other circumstances outside our control.
03Shipping Charges
Shipping charges, if applicable, are calculated and displayed during checkout before you complete your purchase.
Shipping costs may vary depending on:
- Product
- Destination
- Shipping method
- Order size or weight
- Applicable fulfillment requirements
04Order Tracking
When tracking information is available, it will be provided to you after your order has been shipped.
Please allow approximately 24–48 hours for tracking information to become active after the tracking number is issued.
Tracking updates may occasionally take longer depending on the carrier.
05Multiple Shipments
If your order contains multiple products, your items may be shipped separately.
You may receive:
- Multiple tracking numbers
- Separate delivery dates
- Packages from different fulfillment locations
You will not necessarily receive every item in an order at the same time.
06Delivery Delays
TavinaMart is not responsible for delays caused by circumstances outside our reasonable control, including:
- Severe weather
- Natural disasters
- Customs processing
- Carrier interruptions
- Holidays
- High shipping volumes
- Transportation delays
- Government restrictions
- Incorrect or incomplete shipping information
- Other unforeseen events
When a delay occurs, we will make reasonable efforts to assist and provide available tracking or shipment information.
07International Orders
International shipments may be subject to customs clearance, import duties, taxes, or other charges imposed by the destination country.
Unless otherwise stated at checkout or on the product page, customers are responsible for applicable customs duties, import taxes, and related fees.
Customs policies and charges vary by country, and TavinaMart cannot guarantee that an international shipment will be free from customs charges or delays.
08Incorrect Shipping Address
Customers are responsible for providing accurate and complete shipping information.
Please carefully review your:
- Full name
- Street address
- Apartment or unit number
- City
- State/Province
- ZIP or postal code
- Country
- Phone number, when required
If an order is delayed, returned, or requires reshipment because of an incorrect or incomplete address, additional shipping charges may apply.
Once an order has entered fulfillment or been shipped, changing the delivery address may not be possible.
09Refused or Unclaimed Packages
If a customer refuses delivery, fails to collect a package, or provides an address where delivery cannot be completed, the package may be returned or otherwise handled by the carrier.
Additional shipping, return, or reshipping charges may apply.
Such situations may also affect eligibility for a refund or replacement.
10Lost or Undelivered Packages
If your package has not arrived within the applicable estimated delivery period, please contact us at:
We may review the tracking information and work with the applicable carrier or fulfillment partner to investigate the shipment.
In certain cases, additional information or documentation may be required before a refund or replacement can be considered.
11Tracking Shows Delivered but You Did Not Receive the Package
If tracking shows that your package was delivered but you cannot locate it, please first:
- Check around your property and usual delivery locations.
- Check with household members, neighbors, or building management.
- Review any delivery photo or carrier instructions, if available.
- Contact the shipping carrier when appropriate.
If the package still cannot be located, contact TavinaMart as soon as possible so we can review the available information.
An order marked as delivered by the carrier may require additional verification before a refund or replacement is approved.
12Damaged Packages or Products
If your package arrives visibly damaged, please inspect the contents as soon as possible.
If the product is damaged, defective, or incorrect, contact us promptly and provide:
- Order number
- Photos of the product
- Photos of the outer packaging
- Photos of shipping labels, when relevant
- A description of the issue
- Video evidence when requested
This information helps us investigate the issue and determine the appropriate resolution.
13Shipping Restrictions
Certain products may have shipping restrictions based on:
- Destination
- Carrier requirements
- Local regulations
- Product characteristics
- Import restrictions
- Fulfillment limitations
If an order cannot be shipped to the selected destination, TavinaMart may contact the customer regarding available options.
14Third-Party Fulfillment and Logistics
Some orders may be fulfilled through third-party fulfillment and logistics providers.
The fulfillment location, carrier, shipping method, and tracking process may vary depending on the product and destination.
These operational differences may affect processing times, delivery estimates, return procedures, or available shipping options.
15Delivery Estimates Are Not Guarantees
The delivery times shown on this page, at checkout, or elsewhere on the website are estimates only.
A delivery date may change because of circumstances beyond TavinaMart’s reasonable control.
Purchases should therefore not be made with the expectation of a guaranteed delivery date unless TavinaMart expressly provides a guaranteed delivery commitment.
16Contact Us
If you have questions about your shipment, tracking information, delivery delay, damaged package, or other shipping issue, please contact:
Email: support@tavinamart.com
Please include your order number whenever possible so we can assist you more efficiently.
